Privacy Policy

Furnishio Pty Ltd (ABN 84 677 214 872), trading as Furnishio ("we", "us", "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or purchase from us, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or Services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Furnishio Pty Ltd 21 Roberts Road, Greenacre NSW 2190, Australia Email: furnishiosydney@gmail.com Phone: 0411 343 800

Our website is powered by Shopify, which also processes certain personal information on our behalf — see Section 5 below.

2. Information We Collect

We collect personal information in the following ways:

Information you give us directly, such as when you place an order, create an account, contact us, or sign up for marketing:

Name, email address, phone number
Billing and delivery address
Order and purchase history
Payment information (processed securely by our payment provider — we do not store full card details)
Any information you provide in enquiries, complaints, or customer service communications

Information collected automatically when you browse our website:

IP address, browser type, device information
Pages viewed, time spent on site, referring website
Cookies and similar tracking technologies (see Section 6)

Information from third parties, such as:

Delivery and courier partners (for delivery confirmation)
Advertising platforms (Meta/Facebook, Google) when you interact with our ads

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including delivery and pickup arrangements
Communicate with you about your order, enquiries, or customer service issues
Send you marketing communications, where you have opted in (you can unsubscribe at any time)
Improve our website, products, and customer experience
Run and measure the performance of our advertising campaigns (Meta and Google Ads)
Detect and prevent fraud, and comply with our legal obligations
Manage our accounting, invoicing, and business administration

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

Shopify, our e-commerce platform provider, which hosts our store and processes transactions
Payment processors (e.g. Shopify Payments), to process your payment securely
Delivery and courier partners, to deliver your order
Meta (Facebook/Instagram) and Google, for advertising, retargeting, and analytics purposes, where you have interacted with our ads or website (this may involve the use of cookies or similar tracking pixels)
Our accounting and business software providers, for order and financial record-keeping
Professional advisers, regulators, or law enforcement, where required by law

Some of these third parties may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the APPs.

5. Shopify

Because our Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the Services for us. You can review Shopify's own Privacy Policy at shopify.com/legal/privacy for more information about how Shopify handles your data.

6. Cookies and Tracking

Our website uses cookies and similar technologies (including the Meta Pixel and Google tags) to:

Keep your cart and session active
Understand how visitors use our site
Measure and improve our advertising performance
Show you relevant ads on other platforms based on your visit to our site (retargeting)

You can control or disable cookies through your browser settings, though this may affect how our website functions for you.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including through the security measures provided by Shopify and our payment processor. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet our legal, accounting, or reporting requirements. Order and financial records are generally retained for at least 7 years to comply with Australian tax law.

9. Your Rights

Under the Privacy Act, you have the right to:

Ask us what personal information we hold about you and request a copy
Ask us to correct any information that is inaccurate or out of date
Opt out of marketing communications at any time
Make a complaint about how we've handled your personal information

To exercise any of these rights, contact us at furnishiosydney@gmail.com.

If you're not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

10. Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and material changes will be notified in accordance with applicable law.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

Furnishio Pty Ltd Email: furnishiosydney@gmail.com Phone: 0411 343 800 Address: 21 Roberts Road, Greenacre NSW 2190, Australia