Returns Policy

Change of Mind

Once an order is placed, we don't accept change-of-mind cancellations or returns, on either new or used furniture, regardless of dispatch status.

This does not affect your right to a remedy if an item is faulty, significantly different from how it was described or photographed, or arrives damaged — see below.

How to Start a Faulty/Damaged Item Claim

Contact us at furnishiosydney@gmail.com with your order number, photos, and a description of the issue before sending anything back.

If a return is approved, items must be sent to: 21 Roberts Road, Greenacre, NSW

Items sent to us without first getting approval will not be accepted. Once approved, we'll confirm pickup/drop-off arrangements and next steps.

Damages and Issues

Please inspect your order on delivery and contact us immediately at furnishiosydney@gmail.com if an item is defective, damaged in transit, or not what you ordered. Include photos where possible so we can assess and resolve it quickly.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Regardless of our returns policy, you are entitled to a repair, replacement, or refund if an item:

• Has a fault that would not have been apparent at the time of purchase
• Is significantly different from how it was described or shown
• Fails to do what it's meant to do

These statutory guarantees apply to both new and used goods and cannot be excluded.

Exceptions / Non-Returnable Items

We do not accept change-of-mind cancellations or returns on:

• Custom or made-to-order items
• Sale items and gift cards

This does not affect your ACL rights for faulty or misdescribed goods in these categories.

Refunds

Once we've received and inspected an item on a faulty, damaged, or not-as-described claim, we'll notify you whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Bank/card processing times may add a few extra days on top of this.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at furnishiosydney@gmail.com.

Used Furniture Condition

All used furniture is inspected before listing, and any wear and tear (scuffs, marks, fading, minor structural wear, etc.) is noted in the listing description and photos, and reflected in the price.

By purchasing a used item, you accept it in the condition disclosed at the time of sale. Wear and tear consistent with what was disclosed is not a fault and is not eligible for a claim under "Damages and Issues" or the Australian Consumer Law guarantees above. If an item arrives with damage or defects beyond what was disclosed, that is covered under "Damages and Issues."